How difficult is it to correct a typo? Or: so much failure in one letter

Mim had received her council tax notification. (Council tax is the tax the residents of Great Britain pay for the value of the property, incl. rented property. Full time students exempt).

The address including the flat number have been spelt correctly (note that a complete British address referring to a flat in a house includes the flat number or the floor number potentially with an additional a flat number) the only thing that suffered from a gross number of typos was Mim’s name. No, more accurately the council renamed Mim into “Marcella Hulla” (her last name isn’t anywhere near “Hulla”). Something that prompted Mim to contact the council in writing to inform them about her real name.

A week later Mim received the following letter (emphasis added):

Dear Miss Hulla,

thank you for informing us about our mistake and be assured that we would like to offer our apologies. Please be assured that we’ve now corrected our mistake.

Thank you again for contacting us.

Sincerely yours,

City Council of (…)

How on earth do you do that?!

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About Kim Karlstein

Member of the gay conspiracy in one of the regional offices in the UK. The conspiracy you lately constantly heard about. Other than plotting how to take over world I have fairly normal hobbies. My gravatar is taken with thanks from wikimedia commons.
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